Privacy Policy for Symcure
Last Updated: August 20, 2026
Welcome to Symcure. Symcure is a doctor-guided healthcare platform designed to help patients access clear and structured healthcare consultation options, including online consultations and clinic visits.
At Symcure, we respect your privacy and are committed to protecting the personal information and health-related information you share with us. This Privacy Policy explains how we collect, use, store, protect, and share your information when you visit or use our website and related services.
By accessing or using www.symcure.com, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect different types of information depending on how you use Symcure.
Personal Information
We may collect information such as:
- Name
- Mobile number
- Email address
- Age or date of birth
- Gender
- Address or location details
- Account and login information
Health and Consultation Information
When you use healthcare-related services, we may collect information relevant to your consultation, such as:
- Symptoms and health concerns
- Medical history
- Previous medical records or reports
- Prescriptions
- Test reports
- Information shared with a doctor during a consultation
- Other information necessary to provide or facilitate healthcare services
Doctor and Healthcare Professional Information
If you register or interact with Symcure as a doctor or healthcare professional, we may collect information such as:
- Name and contact details
- Professional qualifications
- Medical registration details
- Specialization
- Clinical experience
- Verification documents and other information required for onboarding
Technical and Usage Information
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Internet Service Provider
- Date and time of access
- Pages visited
- Referring and exit pages
- Website interaction and usage information
This information may be collected through server logs, cookies, analytics tools, and similar technologies.
2. How We Use Your Information
We may use the information we collect to:
- Provide and operate Symcure’s services
- Create and manage your account
- Facilitate online or clinic consultations
- Help connect patients with appropriate doctors or healthcare professionals
- Enable doctors to review relevant information during consultations
- Verify doctors and healthcare professionals
- Communicate with you regarding appointments, consultations, updates, or support
- Respond to your questions and requests
- Improve our website, services, features, and user experience
- Maintain the security and integrity of our platform
- Detect and prevent fraud, misuse, or unauthorized activity
- Comply with applicable legal, regulatory, and professional obligations
We will use personal and health-related information only for legitimate and appropriate purposes connected with providing and improving our services.
3. Health Information and Privacy
Symcure recognizes that health-related information requires additional care and protection.
Information shared by patients in connection with a consultation may be made available to the relevant healthcare professional where necessary to facilitate the consultation or provide healthcare-related services.
We take reasonable measures to ensure that access to patient information is limited to authorized persons who require the information for legitimate purposes.
However, users should understand that no method of electronic transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
4. Cookies and Similar Technologies
Symcure may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.
Cookies may be used to:
- Remember your preferences
- Maintain sessions and improve website functionality
- Understand website usage
- Improve performance and user experience
You may choose to disable or manage cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of our website.
5. Log Files
Like many websites, Symcure may use server log files.
Information recorded in these logs may include IP addresses, browser type, Internet Service Provider, date and time stamps, referring or exit pages, and click or usage information.
This information is generally used to analyze trends, administer and secure the website, understand visitor activity, and improve our services.
6. How We Share Information
We do not sell your personal information.
We may share information in limited circumstances, including:
- With Doctors or Healthcare Professionals: Where necessary to facilitate consultations and healthcare-related services.
- With Service Providers: With trusted third parties who help us operate our website, technology, communications, or other services.
- For Legal Compliance: When required by law, regulation, court order, or a valid legal process.
- For Safety and Security: To protect the rights, safety, security, and property of Symcure, our users, doctors, healthcare professionals, or others.
- With Your Consent: When you have provided consent for a specific purpose.
We require appropriate parties handling information on our behalf to use it only for authorized and legitimate purposes.
7. Data Protection and Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Our security practices may include appropriate access controls and measures designed to protect information handled through our platform.
You are also responsible for maintaining the confidentiality of your account credentials and should not share your password or login details with unauthorized persons.
8. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Provide our services
- Maintain business and operational records
- Meet legal or regulatory requirements
- Resolve disputes
- Enforce agreements
- Protect the security and integrity of our services
The retention period may vary depending on the nature of the information and applicable legal or professional requirements.
9. Third-Party Websites and Services
Our website or services may contain links to third-party websites or services.
Symcure is not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review the privacy policy of any third-party website before providing personal information.
10. Children's Privacy
Symcure does not knowingly collect personal information from children except where information is provided by a parent, guardian, or other authorized person in connection with legitimate healthcare-related services.
Where services involve minors, a parent or legal guardian may be required to provide consent or information on behalf of the child, as applicable.
If you believe that personal information relating to a child has been provided to us improperly, please contact us so that we can review the matter.
11. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
- Request information about the personal data we hold about you
- Request correction or updating of inaccurate information
- Request deletion of information, where applicable
- Withdraw consent in certain circumstances
- Contact us regarding concerns about the use of your information
Some requests may be subject to legal, regulatory, medical, or record-keeping requirements.
12. Data Protection and Applicable Law
Symcure aims to handle personal information responsibly and with attention to applicable privacy and data protection requirements in India, including relevant provisions of the Digital Personal Data Protection Act, 2023, where applicable.
As laws and regulations may evolve, our privacy practices may also be updated accordingly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
Any updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way Symcure handles your information, please contact us through the contact options available on our website.
You may also contact Symcure through the contact information provided on the official Symcure website.
Consent
By using the Symcure website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described in this policy.