Terms and Conditions for Symcure
Last Updated: August 20, 2026
Welcome to Symcure. These Terms and Conditions govern your access to and use of the Symcure website, platform, and related services available through www.symcure.com.
Please read these Terms and Conditions carefully before using our website or services. By accessing, registering on, or using Symcure, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you should not use our website or services.
1. About Symcure
Symcure is a healthcare technology platform designed to help users access and manage healthcare-related services, including facilitating online consultations, clinic consultations, appointment-related services, and communication with healthcare professionals, where such services are available.
Symcure may provide technology and administrative tools to facilitate communication and interaction between patients and independent healthcare professionals.
2. Acceptance of Terms
By using Symcure, you confirm that you:
- Have read and understood these Terms and Conditions;
- Agree to comply with these Terms and Conditions;
- Will provide accurate and complete information when using our services;
- Will use the platform only for lawful and legitimate purposes;
- Are legally capable of entering into a binding agreement, or are using the service through a parent or legal guardian where applicable.
3. Eligibility and User Accounts
Certain features of Symcure may require you to create an account or provide personal information.
You are responsible for:
- Providing accurate, current, and complete information;
- Keeping your account information updated;
- Maintaining the confidentiality of your login credentials;
- Restricting unauthorized access to your account;
- Informing us promptly if you believe your account has been accessed without authorization.
You are responsible for activities carried out through your account, subject to applicable law.
4. Healthcare Consultations
Symcure may facilitate consultations between patients and qualified or registered healthcare professionals.
Healthcare advice, diagnosis, prescriptions, treatment recommendations, and other professional medical decisions are the responsibility of the relevant healthcare professional providing the consultation.
Symcure does not guarantee that a particular doctor, specialist, treatment, diagnosis, prescription, or healthcare outcome will be available or appropriate for every user.
5. No Emergency Services
Symcure is not intended to be used for medical emergencies.
If you believe that you or another person is experiencing a medical emergency or requires immediate medical attention, do not rely solely on Symcure. Please contact your local emergency services or visit the nearest hospital or emergency medical facility immediately.
6. Medical Information
Information provided on the Symcure website or platform may be intended for general informational or service-related purposes and should not be treated as a substitute for professional medical advice, diagnosis, treatment, or emergency care.
You should not ignore or delay seeking professional medical advice because of information obtained through the platform.
Always consult a qualified healthcare professional regarding questions about a medical condition, treatment, medication, or healthcare decision.
7. Accuracy of Information Provided by Users
You agree to provide accurate, complete, and truthful information when registering, booking an appointment, requesting a consultation, or otherwise using Symcure.
You should not knowingly provide false, misleading, incomplete, or inaccurate medical or personal information.
Symcure and healthcare professionals may rely on the information you provide while delivering services. Incorrect or incomplete information may affect the quality, suitability, or availability of services.
8. Appointments and Consultations
Appointment availability may depend on the availability of doctors, healthcare professionals, clinics, and other service providers.
An appointment request may not constitute a confirmed consultation until confirmation is provided through the applicable Symcure process.
Appointment dates and times may be changed, cancelled, or rescheduled due to circumstances including healthcare professional availability, technical issues, operational requirements, or other reasonable circumstances.
9. Fees and Payments
Certain services available through Symcure may require payment.
Where applicable, the relevant consultation fee, service fee, or other charges may be displayed before you complete a booking or transaction.
You agree to pay all applicable charges associated with the services you select.
Payment processing may be handled through third-party payment service providers. Symcure may not store your complete payment card or banking credentials where payment processing is performed by an authorized third-party provider.
10. Cancellations and Refunds
Cancellation, rescheduling, and refund eligibility may depend on the type of service, the timing of the cancellation, the applicable healthcare professional or service provider, and other relevant circumstances.
Any applicable cancellation or refund policy communicated during the booking or payment process will apply to that transaction.
Symcure reserves the right to review refund requests in accordance with applicable policies and law.
11. Doctor and Healthcare Professional Information
Symcure may display information about doctors and healthcare professionals, including their qualifications, specialization, experience, and other relevant professional details.
Symcure may take reasonable steps to verify information provided during onboarding. However, users should understand that healthcare services and professional decisions are provided by the relevant healthcare professional.
12. User Responsibilities
When using Symcure, you agree that you will not:
- Use the platform for unlawful purposes;
- Provide false or misleading information;
- Impersonate another person or entity;
- Attempt to gain unauthorized access to accounts, systems, or data;
- Interfere with the security or operation of the platform;
- Upload or transmit malicious software, viruses, or harmful code;
- Harass, threaten, abuse, or harm healthcare professionals, users, or Symcure personnel;
- Use the platform in a manner that violates applicable laws or regulations;
- Copy, reproduce, or exploit Symcure content or technology without appropriate authorization.
13. Privacy and Personal Information
Your use of Symcure is also subject to our Privacy Policy. The Privacy Policy explains how we may collect, use, store, and protect personal and health-related information.
By using Symcure, you acknowledge that your information may be processed as described in the applicable Privacy Policy and in accordance with applicable laws.
14. Intellectual Property Rights
Unless otherwise stated, the Symcure website, platform, software, content, branding, logos, graphics, text, designs, and other materials are owned by or licensed to Symcure and are protected by applicable intellectual property laws.
You may use the website and services for your personal and lawful use only.
You may not copy, reproduce, distribute, modify, sell, license, or commercially exploit any part of the Symcure platform or its content without prior written permission, except where permitted by applicable law.
15. Third-Party Services
Symcure may use or provide links to third-party services, including payment providers, communication tools, clinics, laboratories, pharmacies, or other service providers.
Third-party services may have their own terms, conditions, and privacy policies. Symcure is not responsible for the content, availability, practices, or policies of independent third parties.
16. Availability of Services
We aim to keep the Symcure platform available and functioning properly. However, we do not guarantee that the website or services will always be uninterrupted, error-free, secure, or available at all times.
Services may be temporarily unavailable due to maintenance, updates, technical issues, internet connectivity problems, or circumstances beyond our reasonable control.
17. Suspension or Termination
Symcure may suspend, restrict, or terminate access to an account or service where we reasonably believe that:
- These Terms and Conditions have been violated;
- There has been fraudulent, abusive, or unlawful activity;
- There is a security or technical risk;
- Suspension is required to comply with applicable law or regulatory obligations.
Where appropriate and reasonably possible, we may provide notice of such action.
18. Disclaimer of Warranties
Symcure provides its website and platform on an “as available” and “as applicable” basis, subject to applicable law.
We do not guarantee that the platform will always meet every user’s requirements or that all information, services, consultations, or outcomes will be error-free or suitable for every situation.
Nothing in these Terms is intended to limit rights or protections that cannot be excluded under applicable law.
19. Limitation of Liability
To the maximum extent permitted by applicable law, Symcure shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of, or inability to use, the website or services.
Healthcare professionals remain responsible for the professional healthcare services, advice, diagnosis, treatment, prescriptions, and clinical decisions they provide within the scope of their professional obligations.
Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is not permitted under applicable law.
20. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Symcure, its officers, employees, representatives, and service providers from claims, losses, liabilities, damages, and expenses arising from your misuse of the platform, violation of these Terms, or violation of applicable law or the rights of another person.
21. Changes to These Terms
Symcure may update or modify these Terms and Conditions from time to time to reflect changes in our services, operations, technology, or applicable legal requirements.
Updated Terms will be posted on this page with a revised “Last Updated” date.
Your continued use of Symcure after updated Terms become effective may constitute acceptance of the updated Terms, subject to applicable law.
22. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising from or relating to these Terms or the use of Symcure shall be subject to the jurisdiction of the appropriate courts, subject to applicable law and any mandatory legal requirements.
23. Contact Us
If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us through the contact options available on the Symcure website.
24. Acceptance
By accessing or using the Symcure website or services, you confirm that you have read, understood, and agreed to these Terms and Conditions.